We had some other issues with reporting and HA over WAN and Cisco advised we needed to bring our version up to this before they could TS further. I do recall having one shot at saving to desktop, uploading it and overwriting it - which actually threw an error (which I lost the screenshot of) and then tried again and it worked.Īs I have no issue with uploading via CCX Editor - I've not bothered to do it that way again.įurther to this - we have actually updated UCCX from version 8.0-41 to version 8.4-12. I must confess, since the power outage we experienced (mentioned further up) - I haven't had any trouble Will leave the question open for the moment as it isn't really answered (even though it is a stroke of luck and bad luck at the same time). )Īs the devices power cycled I didn't have a chance to try this - if the issue resurfaces, I will post the outcome of the above advice. I think this may work ( This will take minimum Outage time, even the connected calls wouldn't be affected as the BackUp Node will Take over.
So, try to Restart the Engine Process for both Servers, one at a time.
Publisher master page side bar not working update#
Īctually Any update within the Script wouldn't be updated unless i cycle the Engine in both servers : 1st and HA Node. " During my installation of the UCCX 8, i had similar problem. I had found the following info on another forum: This morning we experienced an unplanned power outage (UPS, generators, et al - thanks to a glitch with the fire suppression system) - our CUCM and UCCX boxes went down hard.Īfter power was restored and our boxes powered back up, the script updated on the subscriber (which was on the other side of the country and didn't go down) and now it is all good. I am definitely making changes on the Publisher (Master) only. Where am I going wrong? Has anyone seen this issue before, is there a way of resolving it without restarting the box? In Tools > DataStore Control Center > Data Stores > Cisco Unified CCX Repository DataStore > the subcriber is showing "Last Update Time" that is not the most recent update.Ĭlicked on Synchronize Data > waited ages > went back into it - the "Last Update Time" still is the last time I successfully updated the script (a few days ago) - it hasn't synched. If I open the script from UCCX, it shows the updated script.Īs a test, I ran Reactive Script from CCX Editor, when the phone is answered, it shows the script from the subscriber IP and the script it shows is the OLD script. Tried to update the Weekday Time of Day and save (to rule out trouble with prompt section) - refreshed all appropriate, times have not changed.
I've tried creating new variable, setting it in UCCX with checkbox and without checkbox, etc. Then in UCCX, refreshed the script, refreshed the Application, refreshed everything, noted in Script management that the modified date changed, dialed the number, the prompt has not changed. Yesterday I uploaded a prompt, modified a script in CCX Editor, then saved it. In the past, I've updated scripts using CCX Editor without issue. Script is running from subscriber - but has been updated in Publisher (as I always have). We are having an issue where UCCX has stopped running updated script - old script seems to be stuck.
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